Refund Policy

  1. You can request a refund of unused funds. Refunds are issued to the same payment method used for the original transaction.

  2. To initiate a refund, please contact us from your registered email and specify the refund amount.

  3. Refunds are processed within 5 business days from the date the refund request is submitted.

  4. Please note that any fees charged by the payment provider will be deducted from the refund amount. As a result, the refunded amount may be lower than the original payment amount, depending on the fees charged by the payment system used for the original transaction.

  5. Please note that top-ups include bonus balance credits. If a refund is issued, these bonuses will be deducted from the final amount.

  6. Refunds are not available for donations. A donation is a voluntary, non-refundable contribution.